Accessibility statement for

How accessible this website is

This accessibility statement applies to run by Battersea. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • Resize the screen down to 320x256px without the need for two-dimensional scrolling
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

If you have a disability you can visit AbilityNet’s website to find advice on making your device easier to use.

We know some parts of this website are not fully accessible, for example:

  • most older PDF documents are not fully accessible to screen reader software
  • some of our videos do not have audio descriptions available.


Measures to support accessibility

Battersea takes the following measures to ensure accessibility of our organisation:

  • Include accessibility throughout our internal policies.
  • Appoint an working group and representatives from teams across the organisation.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 5 working days.

If you cannot view the map on any of our three ‘Visit us’ pages, call or email us using the details above for directions.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: The Digital Team by emailing


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.


Non-accessible content

The content listed below is non-accessible:

  • text runs over some images
  • some buttons are not correctly identified
  • some tables do not have row headers
  • some error messages are not clearly associated with form controls
  • some pages have text that looks like a heading but is not tagged correctly
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our videos do not have audio descriptions available
  • some header structure and page IDs are not optimised for screen reader use
  • some images lack alternative text


Disproportionate Burden

The following has been identified as Disproportionate Burden and will be reviewed yearly.

  • adding subtitles to existing media created before 2018
  • adding accessibility features to existing interactive media created before 2018
  • identified low traffic micro sites and content, due to the prioritisation of key content across our sites


How we tested this website

Our websites were and are currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA using a combination of automated tools and self-evaluation.


Preparation of this accessibility statement

This statement was last updated on 1 November 2023. 

This website is being regularly tested via a combination of accessibility tools. The testing is being carried out by Battersea Dogs & Cats Home.